Shipping policy
Shipping Policy
Effective Date: August 30, 2026
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. Shipping Destinations & Estimated Delivery Times
| Region | Estimated Delivery | Shipping Method |
|---|---|---|
| Middle East (UAE & GCC) | 7–14 business days | Standard International |
| Australia | 7–14 business days | Standard International |
| Canada | 10–18 business days | Standard International |
| Rest of World | 7–25 business days | Standard International |
⚠️ Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
3. Shipping Rates
- Shipping rates are calculated at checkout based on destination and order weight.
- Free shipping may be available for orders over a set threshold — check the checkout page for current promotions.
4. Taxes & Import Duties
- Prices displayed are inclusive of applicable local taxes for your region.
- International orders may still be subject to import duties and customs fees levied by the destination country upon arrival. These charges are not included in the product price and are the buyer's responsibility.
- Ferguson Parts is not responsible for any additional customs fees or import duties charged by your country's customs authority.
5. Order Tracking
- A tracking number will be provided via email once your order ships.
- Tracking updates may take 24–48 hours to appear after dispatch.
6. Lost or Delayed Shipments
- If your order has not arrived within the estimated delivery window, please contact us with your order number.
- We will investigate with the carrier and provide an update within 3–5 business days.
7. Contact Us
For shipping inquiries, please reach out to: fergiewuhk@gmail.com