Refund policy

Return & Refund Policy

Effective Date: August 30, 2026

1. General Return Policy

Return Window

You may request a return within 7 days of receiving your order.

Return Eligibility

To be eligible for a return, items must be:

  • Unopened, uninstalled, and unused
  • In original packaging with all accessories included
  • Accompanied by proof of purchase

⚠️ Installed or used lighting accessories are non-returnable unless defective.

Non-Returnable Items

  • Installed lighting accessories
  • Custom or special-order products
  • Items purchased on promotion (unless otherwise stated)

Refunds

Once your return is approved, a refund will be processed to your original payment method within 5–10 business days.

2. Warranty Return Policy

Warranty Period

All LED lighting products from Ferguson Parts are covered by a 1-year warranty from the date of purchase.

What's Covered

The following are covered within the warranty period:

  • Manufacturing defects (poor soldering, waterproofing failure, LED failure, etc.)
  • Damage caused by non-human factors (e.g., circuit failure under normal use)
  • Products significantly different from their description

What's NOT Covered

  • Physical damage, collision, modification, or improper installation
  • Damage caused by incompatible voltage or current
  • Normal wear and tear
  • Malfunction due to failure to follow product instructions

Refund or Replacement

  • Replacement will be offered first when stock is available
  • Full refund to original payment method when replacement is unavailable or preferred
  • Return shipping costs are covered by Ferguson Parts for all warranty claims

3. How to Request a Return

General Return:

  1. Contact our support team within 7 days of receiving your order with your order number and reason for return
  2. We will confirm eligibility and provide a return address
  3. Ship the item back (return shipping cost is the buyer's responsibility)
  4. Refund will be issued within 5–10 business days upon receipt

Warranty Claim:

  1. Contact support with your order number + issue description + photos/videos of the defect
  2. Our team will review and arrange a return or replacement
  3. Approved claims will be processed within 7 business days — return shipping is on us

Contact us: fergiewuhk@gmail.com.